When You want to send us a job You just send an e-mail to firstname.lastname@example.org (first time: with your name, surgery address -postal code is also important- and contact phone number). We contact You in few hours by e-mail, we send You the shipping documents and the contacts of the local office information of shipping company (we usually use the UPS for shipping). After the packaging of your job You have to print 2 copies of the shipping documents, then call the courier to pick up the job. After the shipment is picked up You get a copy of the shipping document back with a tracking number that helps to track the shipment (courier usually delivers next day). When the shipment is delivered we begin to produce the job. We contact You (first we call You, or if we can't speak we send You e-mail ) if there is any kind of problem with the impression or bite You have sent. When we complete the job we put together the impression trays the lab documents and the job and we wrap them up safety to avoid any damage during shipping. We send the job back before the appointment date as You required. If You need we can send the tracking number by e-mail, then You can see the delivery of the job. We send the invoice for our new cusomers for each order, which can be paid by bank transfer or cash. When business relationship is deepening (based on personal experience) we send montly statements. We send the invoice with two weeks completion date.